Order & Shipping
We're thrilled to offer Worldwide Shipping!
✈ For Expedited Shipping, you can expect your order to arrive within 3-6 business days, while Standard Shipping takes approximately 7-20 business days.
✈ If your total purchase amount exceeds $89, we've got you covered with Free Expedited Shipping. However, kindly avoid using PO BOX Addresses, as FedEx and DHL don't support them. Enjoy the benefits of our ex-factory prices, and rest assured that even small orders will be swiftly shipped out.
✈ On business days, we strive to ship your package within 12-24 hours, except for pre-order products.
※ We don't ship to International P.O. Box Addresses or Box Addresses. Please provide us with your street address for smooth delivery.
※ Ensuring that your shipping address is accurate is crucial. We work diligently to expedite processing and shipping, which leaves only a narrow timeframe to cancel, change, or modify your order's shipping address. If you need to cancel your order or alter the shipping address, please reach out to us promptly at firstname.lastname@example.org immediately after placing your order. We'll make every effort to accommodate your request, although we can't guarantee the possibility in all cases.
For any additional inquiries concerning express delivery or transportation, feel free to click here to access more detailed information or directly contact us at email@example.com. We're here to assist you!
Absolutely, you can make changes. However, it's essential to make sure that the address you provide initially is accurate.
If you happen to input the wrong address or need to make changes, please get in touch with us through email (firstname.lastname@example.org) as soon as possible, before we ship your order, as we're known for our speedy shipping.
If your item has already been shipped, please reach out to the courier directly and also contact us. We'll do our best to assist you in updating the address. Nevertheless, please be aware that address changes might not always be successful and could incur an additional fee.
To find your tracking number, kindly click on the dialogue box located in the bottom right corner of our webpage. Once there, please enter your order number and email address, and voilà! Your tracking number will be displayed for you.
Standard shipping is completely free, regardless of your purchase, and it usually takes around 7-20 days to reach your address.
For expedited shipping, there's a $25 charge for the USA, the UK, and Mexico, as well as $25 for Canada. With expedited shipping, your order will arrive at your address within 3-6 business days. If your order totals over $89, you can enjoy free expedited shipping in most countries.
Please note that for EU countries, there might be tariffs to pay. If your order exceeds $89, the tariff is $20, otherwise, it's $30. The delivery time for EU countries is approximately 3-6 business days.
For orders in Spain, expedited express delivery is currently not available due to local customs policy. All Spanish orders will be shipped through CNE.
International shipping to other countries and some specific states in the USA (Alaska, Hawaii, Virgin Islands, Armed Forces Europe, Armed Forces Pacific) incurs a $25 charge. This international shipping option takes approximately 3-6 business days for delivery.
If you have any further questions or concerns, feel free to reach out to us. We're here to assist you!
- Our manufacturing facility is situated in Shandong, China.
- We have shipping warehouses strategically located in China, the USA, and the Germany.
- Ugeat human hair extensions are designed to perfectly match your own hair and move just like your natural hair. They are made from 100% Soft Natural Brazilian Human Hair, which is carefully cut from young women's hair.
- Experience a whole new level of confidence and transform into the best version of yourself. Embrace self-love and let it all start from your hair. Ugeat extensions will help you achieve the look you desire and love yourself even more.
You have the freedom to pick the color that perfectly matches the root of your own hair. If you're unsure about which color would suit you best, don't worry! Feel free to send us some pictures of your natural hair to the email address: email@example.com.
Our team will be more than happy to provide you with some expert advice and help you find the ideal color match. Your satisfaction is our priority, and we want you to feel confident and beautiful with your choice. So, don't hesitate to reach out for assistance!
For those with Thin Hair: You'll find that 100 grams are sufficient to achieve a full head look, while 50 grams are perfect for creating a highlight color effect.
For those with Thick Hair: If you have thick hair, it's recommended to use 150 to 200 grams to achieve a full head appearance.
Helpful Tip: Please note that the weight of the hair extensions remains consistent from 14 inches to 24 inches in length. However, as the hair gets longer, it tends to be thinner in volume. Therefore, if you have long hair, it's advisable to opt for more hair extensions to achieve your desired style.
Due to variations in lighting and monitor settings, there might be slight color differences between the actual item and the picture. We kindly ask for your understanding in this matter. If you encounter any difficulties in choosing the right color, please feel free to get in touch with us. We're here to assist you!
Human hair contains natural protein. You can easily distinguish it by burning and smelling: when human hair burns, it turns into ash that will disappear when you pinch it. Also, there will be white smoke during burning.
On the other hand, synthetic hair will form a sticky ball after burning and produce black smoke.
Additionally, it's worth noting that human hair might have minimal gray hair and split ends. This is a normal occurrence and not a quality issue.
Hair extensions will display a subtle wave, providing a more natural and authentic look.
Ugeat hair extensions are designed for long-term use and won't cause damage if you use the right products and follow proper maintenance. However, it's essential to be aware that as they start to grow out, they should be re-fitted to prevent any strain on your natural hair and potential damage. Taking these precautions ensures a safe and enjoyable experience with our extensions.
Thanks to our own factories and skilled experts, we're proud to offer the finest quality hair in the industry at the most competitive price. You can now enjoy the beauty of our hair at an ex-factory price.
Our products feature 100% Real Remy Human Hair, meticulously selected through stringent quality control inspections. They are not only soft and smooth but also easily combed by following the root to the end, ensuring a glamorous and elegant appearance. Additionally, our hair extensions are tightly secured and neatly arranged for an impeccable look.
Hair Care & Wash
Absolutely, you can use heat on your hair extensions. However, it's crucial to follow these guidelines:
- Never apply heat to wet hair. Make sure your hair is completely dry before using any heating tools.
- When curling the hair, use a heat protectant spray to shield it from damage.
- It's best to keep the temperature between 300℉-350℉ or 150℃-180℃ to avoid excessive heat exposure.
Ugeat hair extensions are completely free from shedding, and they stay straight after washing as long as you blow-dry them.
Please avoid combing or brushing the hair extensions when they are wet. Wait until the hair is dry before doing so. Also, at night, it's essential to keep your hair dry and tied up to prevent tangling while you sleep. These simple practices will help maintain the quality and appearance of your hair extensions for a longer time.
You won't need to wash your hair extensions every night or even every second night. Washing them once or twice a week is perfectly sufficient.
If you are using products like clip-in extensions or halo hair, which are easy to install and remove, it's acceptable to wash them once every two weeks or even longer. The less frequently you wash your hair extensions, the longer their lifespan will be. So, by minimizing washings, you can enjoy your extensions for an extended period of time.
Before washing, gently detangle your hair extensions by combing them with a wide-toothed comb.
Use warm water to wet the extensions gently. Apply a shampoo without sulfates, preferably a light-colored one (avoid purple shampoo).
Rinse out the shampoo thoroughly. Then, apply conditioner, but be cautious not to put it on the tapes for tape-in hair extensions, as this could cause them to loosen. After rinsing out the conditioner and allowing the extensions to dry, comb through them again to prevent tangling. You can let the extensions air dry.
When washing, avoid rubbing or twisting the hair. For straight hair, gently crush it in a downward motion, starting from the ends and working your way up to the roots. Properly following these general care instructions is crucial to prevent hair tangling.
Absolutely, you can sleep with your hair extensions. However, it's crucial to remember never to sleep with wet hair. Before going to bed, ensure that your hair is completely dry, and tie it back. For the best practice, consider making a loose braid or ponytail when sleeping. This will help keep your hair extensions neat and prevent tangling, ensuring they stay in great condition for longer.
Absolutely, you can wear your hair extensions while swimming. However, we highly recommend using a swim cap to protect your extensions from the potential damage caused by saltwater and chlorine water. By wearing a swim cap, you can enjoy your swim without worrying about the effects of these harsh elements on your extensions, ensuring they stay in excellent condition.
If you encounter any difficulties placing or paying for an order with your credit card on our website, please try the following steps:
- Ensure that you have removed all special characters (such as / ( & € * # ) from the contact form, and also make sure you've filled in all the required fields on the checkout page.
- In case some items in your cart are sold out while placing the order, refresh your browser. If a message pops up indicating that certain item(s) are out of stock, click the small X next to the item to remove it.
- Alternatively, consider using another credit card for the transaction.
- If the issue persists, you can try the following steps during checkout:a. First, choose PayPal as your payment option.
b. Second, click the button "complete order."
c. Finally, click the button "Pay with Credit or Debit Card."
- Payment attempts may be declined by your bank for security reasons. In such cases, we recommend contacting your bank to verify if this is the reason for the denial. They can also assist you in unlocking your card to allow for a re-try.
For more detailed instructions with graphics, you can visit our Payment Problem page at https://www.ugeat.com/pages/payment-problem. This page provides a helpful guide to resolve any payment-related issues you may encounter.
Return & Exchanges
50 Days Easy Return Policy
We value our customers' satisfaction, which is why we offer a 50-day return policy. If, within 50 days of receiving the product, you decide to return it, you have the right to do so, as long as the product remains unused.
Why Ugeat Hair Products Cannot be Exchanged/Returned if Opened?
We prioritize hygiene and public safety, particularly when it comes to human hair products. For safety reasons, we do not allow opened items to be returned. This is an industry standard, and other hair extension suppliers also follow the same practice of not accepting returns for opened items. We uphold this policy without any exceptions.
If you have any concerns about the integrity of the security seal on your product, please reach out to our customer service team at firstname.lastname@example.org. We are here to assist you with any questions you may have.
Because hair extensions have specific requirements for returns, we kindly ask you to get in touch with us to confirm whether your situation meets our return conditions. To provide better service, we have warehouses located in China, the United States, and Germany. Due to the high volume of goods going in and out of these warehouses daily, we request that you refrain from sending the products back on your own. Instead, once you contact us, we will arrange for the nearest warehouse based on your location. Returning the goods privately might result in difficulties with the return process, so we hope for your understanding and cooperation in this matter.
If you still have any questions or concerns about our return and exchange policy, you can click here to access all the information or reach out to us directly at email@example.com. Our team is here to assist you promptly and ensure a smooth experience with our return policy
At Ugeat, we are happy to offer exchanges for eligible hair extensions if you wish to switch to a different length or color. Please note that exchanges will be issued in the form of STORE CREDIT, which will allow you to repurchase the desired length and shade.
Kindly be aware that we do not provide refunds for any price difference in length, so we encourage you to make your selection wisely when choosing the length.
If you need assistance in selecting the most suitable length before making your purchase, feel free to reach out to us at firstname.lastname@example.org. Our team is here to help you make the best decision for your needs.