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Terms & Conditions


The "Terms & Conditions" of Ugeat Hair regulate the usage of this website and the acquisition of any products from it.

Short List of Terms & Conditions

  1. By placing an order for any of our products, you are agreeing to abide by these terms & conditions.
  2. The applicable price is the one set on the date when you place your order.
  3. Shipping costs and payment fees are acknowledged before finalizing the purchase.
  4. Card information is securely transmitted using SSL encryption and is not retained.
  5. Please take note that local taxes, customs, and duties may apply.
  6. All items must be returned in their original packaging.
  7. All hair extension items are considered final sale, eligible for exchange only for unopened hair.
  8. The 50-day return policy is calculated from the date of the order.
  9. Ugeat human hair extensions are intended for professional use exclusively. Attempting self-application or seeking assistance from an untrained hairstylist can lead to incorrect installation and ineffective performance of the extensions. It's imperative to engage a certified professional to guarantee the longevity and proper functionality of this product. Ugeat will not provide refunds for orders related to slipping issues.
  10. Ugeat will exclusively engage in conversations regarding slipping issues with professional hairstylists possessing a valid cosmetology license.

The subsequent terms pertain to these Terms and Conditions, Privacy Statement, and Disclaimer Notice, as well as any Agreements in their entirety: "Client", "You", and "Your" pertain to you, the individual accessing this website and accepting the terms and conditions of the Company. "The Company", "Ourselves", "We", and "Us" refer to our Company, Ugeat. "Party", "Parties", or "Us" refer to both the Client and ourselves, or either the Client or ourselves. All terms denote the offer, acceptance, and consideration of payment necessary to engage in the process of providing assistance to the Client in the most appropriate manner. This can include formal meetings of a predetermined duration or any other means, with the express intention of addressing the Client’s requirements concerning the provision of the Company’s services/products, in adherence to and subject to the prevailing laws of English jurisdiction. Any utilization of the aforementioned terminology or other words in the singular, plural, capitalized and/or he/she or they form, is considered interchangeable and consequently references the same.

If you do not consent to these terms of use, kindly refrain from using this site.

The subsequent Terms of Use, alongside any additional regulations published on our website, establish a mutual agreement between us and you, the visitor. This agreement governs your interaction and utilization of all content and features accessible on the Ugeat Hair website, as well as any linked micro-sites reached via the URL, associated domain names, and any other related websites.

By accessing the Site, you acknowledge and consent to the practices detailed in the Terms of Use. We reserve the right to alter the Terms of Use periodically, and your ongoing use of this Site (or any of our other Sites) subsequent to such modifications indicates your acceptance of the revised Terms of Use.

If you require further assistance, you can reach out to us by email, and you can expect a response within 24 hours.

In essence, utilizing Ugeat Hair signifies your consent to abide by all the terms on this page.


All Ugeat extensions are packaged with a secure void label. Once this seal is broken, the hair cannot be accepted for return or exchange, regardless of the reason. This policy aligns with Regulated Hygiene Laws, which mandate that hair extension returns and exchanges necessitate an unbroken seal. No exceptions will be granted. Absolutely no returns or exchanges are possible for opened packages. Our packaging is transparent, enabling you to view the color without needing to open it. Alternatively, you have the option to purchase a color ring or a color sample.

We are pleased to accept exchanges or returns within 50 days after you place an order, provided the item has not been used or opened. All exchanges or returns must adhere to our established return standards. Requests for exchanges or returns must be initiated within 50 days after you place an order. Please take note that there is a 15% restocking fee for refunded orders. Exchanges, however, do not incur a restocking fee. The customer is responsible for return shipping and will be charged $25.00 for shipping within the U.S. Additionally, a $30.00 fee applies for shipping to countries outside the U.S. for exchanging or returning the product.

  • All items must be returned in their original packaging.
  • The 50-day return policy is calculated from the date of the order.
  • Ugeat assumes no responsibility for merchandise damaged or lost during return shipment.
  • You will be accountable for covering all return shipping expenses.
  • Please allow up to 1 week for the credit to be reflected on your statement.
This Company does not exempt liability for any damage resulting from improper installation. Post-sale, we are not accountable for any defects, damages, or misuse of products. Ugeat will not assume responsibility for any harm inflicted on the client's hair during or after the hair extension application process. Both stylists and consumers consent to employing Ugeat products at their own risk. Ugeat will not be held responsible for any expenses linked to the installation or removal of the product; no exceptions apply.

Eligibility to purchase
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removed, or edited any materials or content on this Site, refusing to process a transaction or suspending any transaction after processing has begun. Furthermore, you agree that we may use Personal Information provided by you in order to conduct fraud checks. Personal information that you provide may be disclosed to a credit or fraud prevention agency, which may keep a record of that information to use for future disputes. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms of Use.

All major credit and debit cards, as well as PayPal, are accepted forms of payment. Our Terms dictate that full payment must be made prior to the shipment of any products. Ownership of all goods remains with the Company until they are paid for in their entirety.

Exclusions and Limitations 
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and 
excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. 

Delivery of items
Order processing may require up to 1 business day. Custom orders necessitate a preparation and shipping period of 30 business days. Ugeat disclaims responsibility for products that are lost or stolen subsequent to proper tracking upon shipment. Our responsibility ceases once items have been shipped. In the event of lost packages, kindly liaise with the carrier. We do not assume responsibility for postal carriers.

Duties and taxes
The prices displayed on this website do not encompass any or all of the international duties, taxes, or additional customs charges that the package might incur upon its arrival at the designated destination.

Our online education course is exclusively intended for licensed professional cosmetologists. Refunds are not applicable once the education course has been purchased. This course serves as supplementary training and entertainment, and it does not serve as a substitute for formal training and attendance at a cosmetology school. We disclaim responsibility for any installations or applications carried out by our "online stylists."

We recommend utilizing a color ring to make color selections. While we have taken utmost care to present the colors of our products on the Site as accurately as possible, we cannot assure that your computer monitor will precisely replicate the actual color of the hair.

Ugeat Online Education offers the opportunity for licensed professional cosmetologists to attain "certification" upon successfully fulfilling all prerequisites. These prerequisites encompass the completion of the online course, passing the quiz, and submitting photos to verify skills.

Log Files
We employ IP addresses for the purpose of analyzing trends, managing the site, monitoring user movement, and collecting general demographic information for aggregated utilization. IP addresses are not correlated with personally identifiable data. Additionally, our web servers automatically record standard access information, including browser type, access times, opened emails, requested URLs, and referral URLs, as part of system administration, pattern detection, and troubleshooting activities. This data is exclusively utilized within this Company on a need-to-know basis and is not shared with third parties. Any personally identifiable information linked to this data will not be utilized differently from the aforementioned without your explicit consent.

Links to this website 
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website 
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice 
The entire content published on this Site, including but not limited to text, graphics or code is copyrighted under copyright laws. You also grant the right to use any content you provide via email or social media for its own purposes including republication in any form or media. Once sent to us we have the right to use your work with proper credit.

Local Taxes
Please be aware that local charges such as sales tax and customs duty may arise, contingent upon your geographical area and local customs regulations. These charges are the responsibility of the customer.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK

Additional Information
Ugeat reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Ugeat has the right to cancel the order and refund any amount paid in the best way. Ugeat shall also notify the customer of equivalent replacement products if available.

Please send all inquiries to

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected. 


Ugeat 2018 All Rights Reserved

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