Insureful Claim Page

Ugeat Parcel Loss Protection 

1. What is Shipping Protection
Parcel Loss Protection is an optional add-on service offered by Ugeat to help protect your order during transit.
This service currently covers: 
Lost packages

Shipping Protection does NOT cover: 
Stolen packages after delivery

2. Not Insurance
Shipping Protection is a value-added service provided by Ugeat.
It is not an insurance product, and does not constitute any form of insurance coverage.

3. Coverage & Eligibility
Shipping Protection applies only to:
Orders shipped directly by Ugeat
Orders with a total value of up to $1,000
Eligible delivery regions (e.g, United States)

4. Claims & Timeframes
 Lost Packages (Only Coverage)
To be eligible for a claim:
Claims must be submitted no earlier than 7 days after the expected delivery date
Claims must be submitted within 30 days after the last tracking update

5. Claim Requirements & Customer Cooperation
To submit a claim, you may be required to provide:
Order number
Proof of purchase
Shipment tracking information
In addition: The customer (recipient) must cooperate with the shipping carrier (e.g., UPS, USPS, FedEx) in any investigation related to the shipment
This may include:
Confirming delivery status
Filing a missing package report with the carrier
Providing additional information requested by the carrier or Ugeat.
Failure to cooperate with the carrier investigation may result in claim denial

6. Carrier Confirmation Requirement
A package will be considered “lost” only if: The shipping carrier confirms the package is lost, or the tracking shows no delivery and no movement within a reasonable timeframe, as determined by Ugeat.

7. Resolution
If your claim is approved, Fullshine will provide one of the following remedies:
Free replacement of the product, or Refund of the product value

The Shipping Protection fee is non-refundable under all circumstances

8. Limitations
Shipping Protection does not cover:
Stolen packages after delivery
Incorrect or incomplete shipping addresses provided by the customer
Delivery delays without confirmed loss
Claims submitted outside the required timeframe will not be accepted.

9. Ownership of Replaced Items
If a lost item is replaced or refunded, and the original item is later recovered, the item becomes the property of Ugeat.

10. Changes to Terms
Ugeat reserves the right to update or modify these Terms at any time without prior notice.